Device Support

9 articles

2Simple Webinars: Joining a Teams meeting

When you sign up for a 2Simple webinar, you will receive a meeting link in your confirmation email. You will also receive this link again in a reminder email the day before the session. To access the…

Updated 3 months ago by Mark Welham

Can I use my smartphone to access Purple Mash?

Purple Mash is not designed, nor advertised, to work on smartphones. We do not test against smaller phone size screens. Presently, we have no plans to look at smartphones as a platform. It is true th…

Updated 3 months ago by Mark Welham

Does Purple Mash work on an Amazon Fire tablet?

Purple Mash will work on the Amazon Fire tablet using Google Chrome browser. The default internet browser for this tablet, the Silk Browser, has known issues with Purple Mash. Thus, we do not recomme…

Updated 3 years ago by Mark Welham

Google Chrome cannot detect my microphone to record audio on Purple Mash.

When you click on the Record option on Purple Mash in Google Chrome browser, you will normally be prompted to Allow or Block access to your microphone. However, if you have selected the Block option…

Updated 3 months ago by Mark Welham

Problems logging in on an iPad

If cookies are not enabled on your iPad you will not be able to login to Purple Mash, instead you will be continually taken back to the login screen. Enabling cookies on an iPad Locate the settings b…

Updated 3 months ago by Sam Barnett

Using Purple Mash on LearnPads

If Purple Mash is not working on your LearnPad, it is because the default browser used on a LearnPad does not support all modern HTML and JavaScript features. We recommend using Google Chrome on Lear…

Updated 3 years ago by Ben

Using a webcam in Purple Mash

Some browsers have native support for accessing a webcam, other older browsers require Flash Player to be installed. Chrome. Chrome should prompt you to allow access to your webcam using this small p…

Updated 3 months ago by Matt Besant

Why can't I open any Purple Mash PDFs on my iPad?

You may not be able to open any PDF files on Purple Mash if your iPad is blocking popups in your Safari settings. This is because PDFs on Purple Mash open in a new tab, and your iPad might be interpr…

Updated 3 years ago by Mark Welham

Why do Purple Mash hyperlinks in Microsoft Office Word documents redirect me to the login page?

When clicking on a hyperlink to a Purple Mash tool in a Microsoft Office Word document, you may experience a redirect to your Purple Mash login page even if you are already logged in. To access any o…

Updated 3 months ago by Mark Welham

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