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All Categories ​>​ ​Purple Mash ​ > ​ ​School Support ​ > ​ ​Troubleshooting

Troubleshooting

18 articles

Device Support

Specific help for some tablets, devices, laptops, and operating systems.

10 articles by 3 authors

Purple Mash Programs

Questions about specific programs in Purple Mash

4 articles by 1 author

​Purple Mash System Requirements

Desktop: Screen resolution of 1024 x 768 or above. Windows 7 or above; Mac OS-X 10.10 (Yosemite) or above. RAM - 4GB or above. Tablets: For best performance, please use the Purple Mash Browser app. W…

Updated 1 month ago by Jacob

​Whitelisting Purple Mash

If your organization uses security software, proxies, or network filtering systems, you will need to whitelist the following domains. Whitelisting allows Purple Mash to access, without delay or block…

Updated 1 year ago by Matt Besant

Generating an HAR file for support

This video will show you how to generate an HAR file on your web browser...

Updated 1 year ago by Emily Mahony

How do I clear my browser cache?

You may need to clear your browser cache if you find a page isn't loading, or before you will see a change we have made to Purple Mash. We recommend using the latest version of any of these browsers:…

Updated 9 months ago by Matt Besant

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