Troubleshooting

6 articles

​Whitelisting Purple Mash

If your organization uses security software, proxies, or network filtering systems, you will need to whitelist the following domains. Whitelisting allows Purple Mash to access, without delay or block…

Updated 1 week ago by Mehmet

Google Chrome cannot detect my microphone to record audio on Purple Mash.

When you click on the Record option on Purple Mash in Google Chrome browser, you will normally be prompted to Allow or Block access to your microphone. However, if you have selected the Block option…

Updated 7 months ago by Mehmet

How to enable TLS 1.2 in Internet Explorer

If you are experiencing any issues on Purple Mash when using Internet Explorer, and you have already ensured that your school network is not blocking any traffic to and from Purple Mash (Please see W…

Updated 8 months ago by Mehmet

Problems logging in on an iPad

If cookies are not enabled on your iPad you will not be able to login to Purple Mash, instead you will be continually taken back to the login screen. Enabling cookies on an iPad Locate the settings b…

Updated 1 year ago by Sam Barnett

Using a webcam in Purple Mash

Some browsers have native support for accessing a webcam, other older browsers require Flash Player to be installed. Chrome. Chrome should prompt you to allow access to your webcam using this small p…

Updated 8 months ago by Ben

Which Purple Mash tools require Adobe Flash?

Some Purple Mash tools still require Adobe Flash to be used. We are migrating most of these tools to use only HTML5, due to many browser vendors no longer providing support for Flash. Presently, thes…

Updated 8 months ago by Sam Barnett

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